3.4.1 Poor corner cleaning/Poor edge cleaning-Poor Cleaning Performance

创建者 Can Xu, 修改于星期二, 15 四月在 10:50 AM 由 Can Xu

Poor corner cleaning

ISSUE:

Poor corner cleaning in pool

[Internal Use Only — Troubleshooting Guideline]

Step 1: Check BIG Data Logs

Query system records for cleaning history and error alerts.

If incomplete cleaning was due to machine interruption, categorize under "Machine Error Alerts" with corresponding error codes.

Step 2:

If no errors detected, provide standard troubleshooting steps.

Ask the user to:

a) Specify where edge cleaning fails (e.g., corners, tight spaces).

b) Share videos/photos of the issue.

Goal: Isolate root cause (machine error vs. environmental factors).

Reference Template:

Dear Customer,

Thank you for choosing our pool cleaning robot. We truly appreciate your feedback and are committed to providing you with professional and efficient support.

We would like to share some information regarding your concern about the robot’s cleaning performance in pool corners:

Due to design considerations such as size and suction inlet layout, cleaning sharp corners can be challenging for most robotic pool cleaners. This is especially true when the pool bottom features right-angled corners, where the robot may have limited maneuverability and edge adherence, potentially affecting cleaning performance in those areas.

If your pool has rounded or bowl-shaped corners, we recommend using the Multi-Zone Cleaning Mode and running multiple cleaning cycles. This can significantly improve the robot’s coverage and effectiveness in those areas.

We sincerely apologize for any inconvenience this may have caused and would like to further assist you. To help us better understand and resolve the issue, could you kindly provide the following information:

1. A description of the specific issue in the corner areas (e.g., types of debris, number of cleaning cycles run)

2. Photos of your pool, especially the bottom corners

3. A short video showing the robot's behavior when cleaning (or failing to clean) the corners

Your feedback is incredibly valuable to us. We are continuously working to enhance our product performance, especially in corner-cleaning capabilities, to deliver the best possible pool cleaning experience.

Thank you for your understanding and support. We look forward to hearing from you soon. If you have any further questions, please don’t hesitate to reach out.

Best regards,