After-sales 3.2.1 Poor Cleaning Performance on Corners

Scenario Explanations:

Poor cleaning of pool bottom and wall edges.

Annotation:

1. Query the information in the big data background, check the user cleaning records and abnormal alarms, if the interruption leads to unclean cleaning, the processing mode and fault code classification to “Machine Error Alerts”.

2. If it is not an abnormal interruption, reply according to the standard template, and guide the user to confirm the specific scene of poor cleaning effect of the corners, and send videos or pictures.

(Edge cleaning is currently a pain point and industry challenges, the technical level can not be solved, give the user a patient explanation, and then can give the user some compensation from the customer service level)

Suggested reply direction:

Cleaning corners can be challenging for robots, especially right-angled corners, and in the case of curved corners, we would recommend that you clean them multiple times using the multi-zone mode.

The size of the robot and the layout of the robot suction port may reduce the suction power when cleaning corners.

We apologize for any inconvenience and are sorry that you may need to clean the corners manually.

To help us better understand and solve the problem, please provide the following information:

1、Please describe the specific situation where the robot failed to clean the corners

2、Photos of your pool

3、A short video showing the behavior of the robot when it fails to clean the corners.

Thank you for your understanding and we look forward to hearing from you. We are committed to optimizing our product and will improve the corner cleaning ability to provide our customers with the best pool cleaning experience.