1.1 User Network Configuration Issues

User Network Configuration Issues

ISSUE:
can not connect with wifi 

[Internal Use Only — Troubleshooting Guideline]

Note: Normal Condition, AquaSense 2 Pro supports 2.4GHz/5GHz Wi-Fi and Bluetooth connectivity 

(Wi-Fi range: 40m; Bluetooth range: 20m).

The machine is compatible with 5G networks. 

If unable to connect to standard WiFi:

1. Instruct the customer to attempt connecting to a mobile hotspot

Test connectivity through a smartphone hotspot

(For iPhone users: Enable "Maximize Compatibility" in Personal Hotspot settings)

Two newly identified scenarios:

1. Hidden WiFi networks - The user's WiFi network is invisible in the phone's WiFi list. The device cannot detect such networks, and after attempting configuration, the indicator light will flash orange rapidly, indicating failure. Users need to change their WiFi settings to "visible." (To be added to FAQ.)

2. WiFi passwords exceeding 32 characters - If the user's phone is already connected to the WiFi network, the password field may auto-fill, but passwords longer than 32 characters will cause configuration to fail. (To be added to FAQ.)

Workaround:

Use hotspot mode for initial configuration, then upgrade to the latest firmware (which removes the 32-character limit) before switching to the home WiFi.

Alternatively, shorten the WiFi password to 32 characters or fewer.