3.5.4 Poor cross-line cleaning performance/ Poor cleaning at the junction of the pool bottom and wall

Poor cross-line cleaning performance/ Poor cleaning at the junction of the pool bottom and wall

ISSUE:

Poor cleaning at the junction of the pool bottom and wall

[Internal Use Only — Troubleshooting Guideline]

Step1: Confirm Pool Geometry

Verify the shape/design of the pool wall-floor junction

Step2: Provide reference Template

Instruct user to:

a) Identify exact locations with poor cross-line cleaning performance

b) Submit video evidence showing:

1. Machine movement patterns

2. Problematic transition areas

3. Post-cleaning residue distribution

Reference Template:

Dear Customer,

Thank you for choosing our product and for your feedback!

We’d like to kindly share that cleaning the junction between the pool walls and the pool floor can be challenging for any robotic pool cleaner, as the robot’s size and suction port layout may reduce cleaning efficiency in tight corners.

In particular, when your pool wall and floor form a sharp right angle, it can be more difficult for the robot to reach and fully clean these corners. In such cases, we recommend performing manual cleaning for these specific areas to ensure optimal results.

If your pool features rounded corners or curved transitions (such as a bowl-shaped design), we suggest using the Multi-Zone Mode and running the robot through multiple cleaning cycles. This will help improve the overall cleaning coverage, especially in those curved areas.

We sincerely apologize for any inconvenience this may cause. To help us better understand and address the situation, we kindly ask you to provide the following information:

1️⃣ A brief description of the robot’s cleaning performance at the wall-floor junctions.

2️⃣ Photos of your swimming pool.

3️⃣ A short video showing the robot missing the corner areas during cleaning.

Your feedback is highly valuable to us, and we are committed to continuously optimizing our products to further improve corner-cleaning performance and deliver the best possible pool cleaning experience.

Thank you for your understanding! We look forward to your reply.