After-sales 3.4.4 Poor Cleaning Performance at the junction of the pool bottom and wall

Scenario Explanations:

Poor cleaning at the junction of the pool bottom and wall.

Annotation:

1. Confirmation of the shape of the junction between the pool floor and the pool wall

2. Follow the standard template response, directing the user to provide specific scenarios where  junction of the pool bottom and wall are not cleaned up well, sending videos or pictures.

Suggested reply direction:

"Cleaning the pool wall and pool bottom intersection lines can be challenging for robotic vacuum cleaners because their size and the layout of the suction nozzle may reduce suction power in the corners.

Especially if your pool walls and bottom form a right angle, the machine will be more challenging to clean and you may need to manually clean the corners.

However, if the bottom of your pool has curved, bowl-like corners, we recommend that you use the Multi-Zone Mode for multiple cleanings.

We apologize for any inconvenience.

To help us better understand and solve the problem, please provide the following information:

1、Please describe the specific situation when the robot cleans the junction of the pool wall and pool floor

2、Photos of your pool

3, A short video showing the behavior of the robot not cleaning this part.

Thank you for your understanding and we look forward to hearing from you. We are committed to optimizing our product and will improve the corner cleaning ability to provide our customers with the best pool cleaning experience."