Missing Cleaning Process
ISSUE:
The entire cleaning cycle was not completed by the robot, such as the Pro mode not cleaning the walls or water surface at all, or the Standard mode not cleaning the walls, etc.
[Internal Use Only — Troubleshooting Guideline]
Step 1. Check the cleaning data in the big data system to confirm whether the cleaning process was fully completed.
Step 2. If the data shows that the robot has covered the reported area, follow up with the customer to clarify their actual complaint point — confirm whether the concern is about coverage quality, cleaning effectiveness, or other expectations.
Step 3. If the data confirms the area was indeed not cleaned, investigate the root cause by verifying:
--Whether the cleaning process was interrupted by the customer.
--Whether the cleaning was cut short due to low battery.
--Whether the robot was unable to climb the wall due to a driving wheel failure.
--Whether the robot could not surface from the water due to floating chamber pump malfunction.
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