Scenario Explanations:
The entire cleaning mode of the machine has not been cleaned, such as Pro mode not cleaning the wall or water surface at all, standard mode not cleaning the wall, etc.
Annotation:
1. Check the cleaning record of the big data to confirm whether the cleaning process has been completed or not.
2. If Big Data shows that it has been cleaned, ask the user again what their real complaints are, invite the customer to provide the shape of the pool bottom and wall and take photos. Invite the customer to inform us the mode of use, the frequency of occurrence, and whether there are specific scenarios.
3. If Big data shows that it is indeed not cleaned, then look at the specific reason: whether it is low power raised by the user during the cleaning process, or the machine cannot climb the wall due to the failure of the driving wheel, or the abnormal floating cavity pump cannot surface, etc.
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