After-sales 1.1.1 5G Network Issue

Scenario Explanations:

The user is unable to connect to the 5G network, or there is a network problem caused by the 5G network.

Annotation:

Teach users to identify whether their home network is 5G or 2.4G and switch modes：

1. Change the router configuration and use 2.4G distribution network

2. if not work, please use your mobile phone to turn on the hotspot for network configuration. 

3. Apple phone users can turn on Maximum Compatibility.

If the customer still cannot successfully configure the network, contact technical support. Periodically query the big data to see if the user has been successfully distributed.

Two newly identified scenarios:

1. Hidden WiFi networks - The user's WiFi network is invisible in the phone's WiFi list. The device cannot detect such networks, and after attempting configuration, the indicator light will flash orange rapidly, indicating failure. Users need to change their WiFi settings to "visible." (To be added to FAQ.)

2. WiFi passwords exceeding 32 characters - If the user's phone is already connected to the WiFi network, the password field may auto-fill, but passwords longer than 32 characters will cause configuration to fail. (To be added to FAQ.)

Workaround:

Use hotspot mode for initial configuration, then upgrade to the latest firmware (which removes the 32-character limit) before switching to the home WiFi.

Alternatively, shorten the WiFi password to 32 characters or fewer.