After-sales 1.1.3 Bluetooth Network Configuration Issue

Scenario Explanations:

Using Bluetooth networking, the iSkim Ultra is not connected to the Internet.

Annotation:

Send a network distribution video to the user to switch to other network distribution methods, and ask the user to send a video of Bluetooth network configuration failure.

If the customer still cannot successfully configure the network, contact technical support. Periodically query the big data to see if the user has been successfully distributed.

Note: Unlike mobile phone bluetooth, Beatbot bluetooth is only one of the paths to network distribution. Both Bluetooth and wifi need to be turned on after the machine restarts to reconnect to the network.

Suggested reply direction:

Thank you for choosing our product. The iSkim Ultra supports several flexible network configuration methods, including Bluetooth pairing, QR code pairing and manual configuration, to meet different user needs and scenarios.

Network Requirements:

1. Signal strength: The iSkim Ultra must be placed in an area with high WiFi coverage.

2. Information Consistency: During the pairing process, please ensure that the WiFi name and password you enter in the application match the WiFi to which your phone is currently connected.

3. If you are using an Apple mobile system, please turn on maximum compatibility to better connect your device.

The most common pairing method is QR code pairing. However, if this method does not work, you can try Bluetooth pairing or manual configuration. For step-by-step tips, please visit the following link: 

If none of these methods work for you, please record a video of your matching process. Send us the video, and our technical team will carefully analyze your configuration and provide a customized solution as soon as possible.

Thank you for your patience and cooperation. We are committed to providing high quality products and services. If you have any questions or need additional assistance, please feel free to contact us at any time.