Scenario Explanations:
The user is unable to connect to the 5G network, or there is a network problem caused by the 5G network.
Annotation:
Teach users to identify whether their home network is 5G or 2.4G and switch modes：
1. Change the router configuration and use 2.4G distribution network
2. if not work, please use your mobile phone to turn on the hotspot for network configuration.
3. Apple phone users can turn on Maximum Compatibility.
If the customer still cannot successfully configure the network, contact technical support. Periodically query the big data to see if the user has been successfully distributed.
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