After-sales 3.4.2 Poor Cleaning Performance on Sun Deck

Scenario Explanations:

Poor cleaning of Sun Deck.

Annotation:

1、Query the big data, check the user cleaning records and abnormal alarms, if because of the interruption caused by the cleaning is not clean, the processing mode and fault code classification to “machine abnormal alarms”.

2、If it is not an abnormal interruption, invite the user to describe the specific scene of poor cleaning effect of the sundeck, and send video or pictures.

3, Inquire about the depth of the user's sundeck, and inform the user of the normal working depth of the water machine.

4, Appease the user that the current sunbed cleaning is a common pain point and problem in the industry at present, and guide the user to use the Multizone mode to clean several times in order to achieve a better cleaning effect.

(Aquasence 2 Ultra “AI cleaning” function for the sun deck cleaning required conditions: select the bottom of the pool cleaning + water depth to meet the requirements + pool map planning success)