After-sales 4.1.1 Robot Doesn't Climb the Wall / Falls Off After Climbing

Scenario Explanations:

The machine doesn't climb the wall, or climbs the wall and then drops down..

Annotation:

1、Invite the user to match the machine with the network and upload the machine usage log in APP so that the technical team can analyze it;

2、Invite the user to check whether there are any foreign objects stuck and entangled in the roller brush, wheel system and other related components (tracks, big wheels, propellers, roller brushes, etc.) and try to clean them;

3、Query the big data, confirm whether there is the main water pump, drive wheel and other firmware abnormal alarm in the user cleaning record, if so, according to the “machine abnormal alarm” to deal with;

4、If it is not an abnormal interruption, invite the user to describe the cleaning mode used, and provide the video or picture of the machine not climbing the wall, as well as the picture of the user's swimming pool (for better analysis of the use of the scene), and send it to the technical team for confirmation.