After-sales 3.2.2 Poor Cleaning Performance on the Pool Floor

Scenario Explanations:

Poor cleaning of pool bottom.

Annotation:

1. Query the information in the big data background, check the user cleaning records and abnormal alarms, if the interruption leads to unclean cleaning, the processing mode and fault code classification to “Machine Error Alerts”.

2. if it is not anomalous interruption, you can first confirm the customer cleaning mode, cleaning times, according to the standard template reply, and guide the user to provide that the bottom of the pool cleaning effect is not good specific scenes, and send video or pictures.

(Need to confirm whether the machine will be used for pool opening)

1. Confirm the cleaning mode, the number of times of cleaning, the pool startup situation

2. Recommended multi-platform & operate more times.

Suggested reply direction：

The device is equipped with advanced sensors that autonomously choose the cleaning path according to the environment of the swimming pool. When the floor of the swimming pool is irregular, or the boundary is not clear, for example, when the pool boundary has a significant curvature, the device will be affected when exploring the pool, causing the device to miss some cleaning points.

To help us understand and solve the problem more effectively, please provide the following information:

1. Describe the specific situation where the robot did not properly clean the bottom of the pool.

2、Include a photo of your pool.

3、Share a short video showing the robot's behavior when it fails to clean the pool bottom effectively.

In the meantime, we recommend that you use the Multi-zone Mode for multiple thorough cleanings.