Scenario Explanations:
The machine cannot be turned on by pressing the button manually, nor can it be turned on by placing it on the charging base.
Annotation:
1、Invite the customer to confirm which way can't turn on the machine, guide the customer to manually press the button and put it on the charging seat base to try, if both ways can't turn on the machine, then guide the return and exchange.
2、Query big data, confirm the temperature and humidity of the machine and alarm information, feedback to the technical team.
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