Scenario Explanations:
Machine interruption for unknown reasons does not work.
Annotation:
Invite the user to connect to the network to upload logs , query the big data to see what causes, humidity exceeds the standard , or drive motor problems or other abnormal alarms.
Suggested reply direction:
We apologize for the inconvenience this has caused. We value your feedback and would appreciate it if you could provide us with more information about the issue.
To help us better understand the issue, please provide the following information:
1. please provide a short video of the machine stopping working
2. please share photos of your pool
3. Please upload a log and provide the serial number (SN).
Below is a guide to help you find your SN and upload logs:
[SN]: Open the application, navigate to the upper right corner (designated by “... “ designation) and click “More”. You will then find the serial number listed there.
[Upload Log]: Open the App, enter your device, click the “About” button, and then click “Upload Log”.
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