Scenario Explanations:
Firmware cannot be upgraded, upgrade failed.
Annotation:
1、Guide customers to check and confirm the conditions for upgrading equipment: more than 30% of the battery power, the machine is on the charging seat, the machine is online and the network communication is better.
2、If still can not be solved, guide the user to upload APP logs (APP logs, not machine logs) to help analyze, and feedback to the technical team for confirmation.
Suggested reply direction:
To ensure the process is completed successfully, could you kindly confirm the following steps:
1. The battery level of the machine is at least 30%.
2. The machine is placed on its charging dock and keeps charging.
3. The machine is online, and the network connection is stable.
If the upgrade still doesn’t succeed after verifying these points, could you please keep the machine online and click ""Auto Update,"" wait for approximately 30 minutes, then click ""Upload Log""? This will allow our technical team to analyze the issue in greater detail and provide further assistance.
Here is a guide to assist you in uploading the log:
【Upload the log】: Open the App--Enter the device --Click the “···” on the top right corner to enter the Setting page-- Click “Upload Log”
这篇文章有帮助吗？
很好！
感谢您的反馈。
抱歉我们没能带来帮助
感谢您的反馈。
反馈已发送
感谢，我们将试着改善此文档。