After-sales 1.3.1 Wi-Fi disconnects at the water surface.

创建者 Echo Zhao, 修改于 星期五, 11 四月 在 5:51 PM 由 Echo Zhao

Scenario Explanations:

The machine disconnected from WIFI on the water surface.


Annotation:

1. Invite the user to confirm that the machine has been turned on normally;


2. Invite the user to bring the cell phone and the machine close to the router, configure the network and confirm whether it can be connected;


3. If it can not be equipped, ask the user to open the mobile hotspot to configure the network;


4. If the above three steps still can't be solved, please invite the user to describe the situation in which the machine is out of network, and invite the user to provide photos or videos , and send them back to the technical team for confirmation.


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