Scenario Explanations:
Abnormal side brush components, such as rubber strips falling off, breaking, and corrosion of side brush inserts.
Annotation:
1、Guide users to provide photos or videos of the damaged parts and how they were damaged (if known). Note the specific cracking and damage areas, and share with the technical team.
2. Guide users to repair. If users are willing to repair themselves, we can resend parts to users. If users cannot repair, they can return the whole machine back.
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