After-sales 5.2.4 Side Brush Alarm

Scenario Explanations:

The user receives alerts related to foreign objects entangled in the brush..

Annotation:

1、Invite the user to match the machine with the network, and upload the machine use log in APP so that the technical team can analyze it;

2、Query the big data to confirm whether there is any relevant foreign matter winding alarm;

3、Invite the user to check whether there is any foreign matter entangled in the disassembled side brush and try to clean it, manually dial the blade to confirm whether there is any unsmooth jamming feeling, if the rotation is not smooth, need to contact the technical support team;

4、Invite the user to provide photos of the side brush and send them to the technical team for confirmation.