Scenario Explanations:
APP TIP: The robot temperature is detected to be too high, please check the environment where the robot is located and move the robot to a suitable temperature environment.
Annotation:
1. Invite the customer to provide a screenshot of the content displayed on the APP. If the user does not have Big data/did not provide SN, please invite the user to connect the machine to the network and upload the records of use.
2. Check the big data whether there are a large number of charging temperature is too high/low alarm. If the temperature of the battery pack and MCU are high/low, if so, the user is likely to be charging in a high-temperature/ low-temperature environment, please move the user to a cooler/warmer place to charge:
Keeping the charging environment dry when charging;
The charging environment temperature is 0 ° C~ 40 ° C (32 ° F~ 104 ° F), RH ≤ 75%, avoid direct sunlight.
3. Check the big data to confirm whether the temperature and humidity of the machine is abnormal. If the humidity exceeds the standard, (a large number of humidity more than 80%, there are more than 85%) directly guide the return and exchange.
4. If the problem can not be identified, feedback to the technical team to analyze.
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