Scenario Explanations:
The machine is placed on the charging dock without response and cannot enter the charging state.
Annotation:
1. Big data checks whether the temperature and humidity exceed the standard and whether there are charging alarms：
2. Invite the customer to confirm whether the socket has power, whether the connection between the charging base and the socket is loose, and try plugging it in tightly or changing the socket
3. Invite the customer to confirm whether the charging base and the charging pole of the main unit are dirty, such as dirty cleaning, whether the pole is rusty, if the rust is mild, try to wipe it off, if it is serious, contact the customer service for return and exchange;
4. Invite the customer to confirm whether the machine can be started manually and whether it can be turned on when placed on the charging dock. If it cannot be turned on, agents inform the techinical team and provide refund or exchange;
5. Confirm whether there is a normal charging breathing light effect when placed on the charging dock, whether the APP battery is growing normally, whether there are charging-related alarms, and invite the user to provide corresponding screenshots or video photos.
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