Scenario Explanations:
Machine shell surface cracking, film falling off, shell scratches, such as IMR film falling off, shell cracking, easy to scratch during use, etc.
Annotation:
1、Guide users to provide photos or videos of the damaged parts and how they were damaged (if known). Note the specific cracking and damage areas, and share with the technical team.
2. Guide users to repair. If users are willing to repair themselves, we can resend parts to users. If users cannot repair, they can return the whole machine back.
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